Bayford Volkswagen Epping Testimonials
Very professional and knowledgeable.
Bruno was an extremely helpful and professional person to deal with. I went there to get a brand new Volkswagen Golf and a few months down the track, it still drives like a dream with no problem at all. I recommend this place and Bruno to buy your next car :) Thank you!
By Little Fawnxo - August 2017
Very professional and patient.
Had a great experience dealing with Bruno today on the purchase of my new vehicle. Bruno was extremely helpful and happy to help with any question I had and was not rude or pushy at all. Keep up the great work Bayford VW Epping!
By Jian Indomenico - June 2017
A real positive experience!!!
Bill Sakellaris and the team at Bayford Epping were outstanding. Their professionalism, attention to detail and hassle-free demeanour made the buying of my new car an enjoyable and stress-free experience. In a transaction that can make one anxious, Bill was able to guide me through the process where all my concerns and question were addressed with honesty and clarity. A real positive experience!!! A big thanks to Bill and the Bayford Epping team!!!
By Silvano Inserra - April 2017
Excellent level of service.
Went in to take a look at a new car, Kurt assisted me and was nothing less than excellent. I've been to other VW dealerships over the past few years and none have come close to Kurts level of service. If you go in ask for Kurt, he's a top bloke.
By Zak Steedman - June 2017
Very professional and knowledgeable.
Just picked up my new Golf today and Bruno Young was my salesman. It was a pleasure to deal with him. Explained everything in detail regarding the car. Very professional and knowledgeable . Would highly recommend him to anyone looking for a VW.. Thank you Bruno from Epping.
By Antonietta Verdini - February 2017
Wonderful to deal with.
Bruno was my contact from car sales and dealt with me, wonderful to deal with and can recommend him for others, now driving ex manager driven toureg, great nick and great drive(it's my second btw), Bruno got it gift wrapped for me as well!
By etheral 90 - February 2017
I purchased a Polo and I haven't felt so happy for a long time! Bruno was really great explaining the ins and outs of the car and also makes a delicious coffee!
By Joshua Rowlands - February 2017
Amazing experience at Volkswagen Epping. Every step was easy and comfortable. Went to a few dealerships and wasted my time there, don't waste your time and just go to Volkswagen Epping, they were able to give me what I wanted a lot quicker and with friendlier service than any other place. Special thanks to Adrian Ferraro and Ben Mior for making my first car buying experience a great one.
By Cindy Nguyen - February 2017
Very helpful. Good coffee, very good deal.
By Russell Bagnato - February 2017
I would highly recommend
Trent Mason was the perfect representative for Bayford Ford Epping we bought a new Everest from him and I would highly recommend Trent to any family or friends. He was informative knowledgeable and put our needs first plus the after service care has been impeccable. Thank you Trent. Katina Lowry
By Scott Lowry - February 2017
Clean. Courteous staff. Easy to get to.
By Fay Murphy - January 2017
Very good experience.
From test driving to getting the keys, We had very good experience with Bruno. His professional knowledges was a high standard. He give all information that we needed and very patient. Excellent customer care at Bayford Epping. Highly recommend Bruno and Bayford Epping.
By Zhong He - January 2017
Purchased the Polo Beats and absolutely love the car! Many thanks to Bruno Young for his excellent service. His friendly and professional manner was an enjoyable experience. Highly recommend him when it comes to looking for your new/next VW vehicle. Just to add as well, the staff were very friendly and welcoming. Really felt like I was a highly valued customer. Once again thank you Bayford Volkswagen! But a big shout out to Bruno Young!
By Martin Leobrera - January 2017
I would highly recommend
Extremely satisfied with the service provided by Bayford Volkswagen Epping, in particularly Bruno Young's efforts throughout the whole process of purchasing my new Golf. Bruno was fantastic, clearly explaining everything required. I would highly recommend getting in contact with Bayford Volkswagen, ask to speak with Bruno.
By Matt Cullen - January 2017
Very helpful and friendly.
Bruno Young @Bayford VW Epping is a very helpful and friendly sales manger. He made our experience with Bayford VW very enjoyable.
By Frissia Cai - November 2016
Excellent experience here.
I had a excellent experience here. From my first phone call when I had some questions about the car the receptionist, David in Sales, Silvana in customer service were so helpful. I was able to go for 2 test drives before I decided on the Golf. David gave me his mobile number and I was able to text him with any questions I had. When I decided to buy the car I got a great price and they were able to get my brand new car ready in just 1 week! Last time I brought a new car at another dealership it took 4 months. When I went to pick it up they had covered it in a curtain and had a big bow on it. David pulled back the curtain and I felt like I was on a game show and had won a prize. I was blown away at how easy this whole process was and cannot wait to hit the road open up my sunroof and enjoy my new car. Thanks to everyone especially David at Bayford Volkswagen Epping.
By Kiri W - November 2016
I recently bought a VW from Epping after 6 months of test driving almost every car in Melbourne. The service from David was of the upmost professionalism. He assisted me with every technical detail and has provided an incredible service - the best after purchase service I have received and this is my 6th new car. Would highly recommend David and the team at Epping. Keri
By Keri Brown - November 2016
From the day one, Bruno really helpful with the process to get my polo. He explained every details about the car. Really happy. Once again, Thank you Bruno thank you VW.
By Jusuf Benyamin - November 2016
Bayford Volkswagen in Epping is sensational.
The whole experience at Bayford Volkswagen in Epping is sensational. I love how you're number one, treated right and always greeted with a smile and an offer of a good coffee. I'd like to mention particularly Bruno in sales, what a champion; and Steve in finance for making the transaction so smooth. Thank you all. Will always recommend Bayford Epping!
By Clyde Andrews - November 2016
Simple and stress free!
Buying a new car is so stressful but from the moment we rang David he was so helpful and made the whole process simple and stress free! David really over delivered on his promise, brand new Tiguan ready to be collected in less than 10 days!
By Alexandra Nguyen - October 2016
Great customer service.
Purchased a Volkswagen golf from Bruno Young and a fine experience it was. Great customer service, Bruno was knowledgeable, not pushy, answered all my questions in detail and very friendly. Thank you Bayford Volks Epping and a very big thank you to Bruno will highly recommend. From Manuel and Andrew.
By Andrew Gomes - October 2016
Was very impressed with the level of professionalism.
Picked up our VW Polo on Friday. Our salesperson was David. Was very impressed with the level of professionalism and customer service provided by David. He answered all our questions, guided us through the the whole buying process and was polite, attentive and courteous. He also makes a fabulous latte. One of the best customer experience we have had in a long time - make sure to see David if you go to VW Epping. Thanks David. Cheers Gayle and Ken.
By Ken Bell - October 2016
Picked up our VW yesterday. From start to finish, the service provided by David Onica was outstanding. Best car salesman I have dealt with by a long way. No promising the world and under delivering. Everything I was told actually happened on time. I will definitely recommend David to family and friends in the market for a VW.
By Luigi Carnovale - October 2016
Knowledgeable and respectful.
Fantastic. David was great to deal with, very knowledgeable and respectful.
By Grant Fraser - October 2016
First class experience.
Purchased a new Golf from David Onica and had a First class experience. Very professional, extremely helpful, as well as Adrian and Karla in Finance. I will definitely recommend this team and hopefully will be doing business with them for many years to come.
By Mark Francis - October 2016
Great experience with my vehicle purchase and service.
By Chris Loverseed - October 2016
One of the best friendly serviced dealership in Melbourne.
Epping Volkswagen..is one of the best friendly serviced dealership in Melbourne ..consistent phone call follow ups in a friendly manner not pushy..as some dealers can be...as I was time poor & knowledgeable of there cars ...not rushed to make a sale ...David Onica..who I dealt with sat down with me explained all the details I needed to know before buying my new Jetta...4 hours later I started to buy my car ...thank you David for your good service !!!
By Maria Menard - October 2016
Friendly, helpful and no pressure sales!
Adrian was fantastic, he helped us every step of the way. We love our new VW! would highly recommend this dealership, friendly, helpful and no pressure sales!
By Louise Hesse - September 2016
David was responsive, friendly and not at all pushy. He asked my budget and didn't try to sell me something that was outside of that budget. I bought a car from them and when my new car had a blow it 3kms from the dealership (turned out I drove over a nail), their service team replaced my wheel in under 5 minutes and had me on my way. Superlative service. I would recommend them to anyone.
By Breffni Kehoe - September 2016
Terrific to deal with.
Purchased a VW Passatt through David Onica who was terrific to deal with. Helpful, with great product knowledge. Highly recommended.
By Steve Simpson - September 2016
We highly recommend Bayford Volkswagen.
Bill Sakellaris introduced my mum and I to Adrian as mum wanted to buy a new Golf and our experience with the team at Epping was faultless! We have known Bill and the Bayford Group for some time now and since I bought my Jeeps through Bill we have always recommended other customers/family/friends to always contact Bill first for any Bayford Group purchase. Adrian and the team at Epping really cared for mums needs and we walked away with a new Golf extremely happy and the best price in town. We highly recommend Bayford Volkswagen and see Adrian at Epping for the best service, price and overall experience. Thanks to Adrian and Bill.
By Andrew Toumbakis - September 2016
Exemplary customer service.
My first car purchase was arranged through Bayford Volkswagen and I cannot be more thankful for the impeccable service that I received. David Onica demonstrated exemplary customer service - patient, friendly and professional. I highly recommend requesting his service at your visit.
By Noelia Fiocca - September 2016
Staff is extremely friendly.
Walked in to look at cars, immediately got served by Adrian. Staff is extremely friendly and happy to help in anyway that they can. The car buying experience was exceptional, professional and the best I have had to date. Don't go anywhere else but here to buy your Volkswagen.
By Dylan Naumovski - August 2016
My experience at Bayford Epping was nothing but enjoyable.
Walking into a dealership to buy a car one usually feels trepidation. However, my experience at Bayford Epping was nothing but enjoyable. Adrian and his team made me feel so at ease with their caring and non-evasive approach. Every question was explained, every whim was catered to and the advice was genuine. I’d like to thank Adrian for his care and attention to detail. I am extremely satisfied with the process and end result. Love my new Golf! Can’t forget Ben, the Business Manager or for us average folk…the finance guy. Thank you for the financial education – taking the time to address all my queries and concerns as a novice car buyer. I don’t know what I would have done without this finance guru who moonlights as an awesome barista as well☺ I whole-heartedly recommend Adrian, Ben and the entire Bayford Epping team if you’re in the market for a new car!! I know I will definitely be returning.
By Stefanija P - August 2016
I am totally impressed with the service My Husband and I received from Vinnie Kurtoglu at Bayford in Epping, it was outstanding. We purchased a new a brand new Touareg from Vinnie, on arrival the car was covered with fabric and a Massive Bow, it is the little things like this that create outstanding customer service. We will be back to purchase a 4 wheel drive VW ute for my Husband in the near future. Thanks so much Vinnie :) I LOVE MY TOUAREG - Janine The VW company should be proud to have you guys as part of their company.
By Janine Meade - July 2016
Will definitely recommend all my friends and family!
Very satisfied with the purchase of my new work van. Frank Mina was extremely helpful and knowledgeable throughout the process. Will definitely recommend all my friends and family!
By Alex Bhatti - July 2016
I would definitely recommend these guys.
Excellent, friendly service. No pushy sales people, which makes a great change from most dealerships. David was excellent, described and explained everything perfectly. I would definitely recommend these guys.
By Nathan Peters - July 2016
The customer service at Bayford Volkswagen Epping was great! No pushy sales, great coffee & good communication. Great service from David Onica , Charles Bayford and the team.
By Christine Ernest - July 2016
Excellent service and support.
Excellent service and support. I would recommend this dealership to anyone in the market for a Volkswagen.
By Russell Riding - July 2016
Was the best experience ever!
Buying my first brand new car from VW Epping was the best experience ever! Thank you David Onica for going over everything with me, making sure I knew the differences between all the Golf models before deciding and being able to answer any questions I had - very knowledgeable. I couldn't be happier with what he did in a 3 day turn-around. Even sent photo updates of my car as the process went on which made everything all the more exciting! Thanks again David and the VW team for everything!
By Olivia Vella - July 2016
Definitely would come back.
David was so helpful even answering calls after hours to help me get my car! Definitely would come back
By Uwe Flumm - July 2016
Excellent company to deal with.
Overall a really good experience. I purchased my second new vehicle in 2.5 years, this time thru Bruno Young. Bruno is very professional and obliging to deal with.He provided all necessary info and we negotiated a deal I was happy to proceed upon. I will happily recommend Bayford Epping as an excellent company to deal with.
By Daryl Constable - June 2016
Was excellent with my purchase.
David Onica at Bayford VW Epping was excellent with my purchase of the new golf he was honest and could answer every question i threw at him with confidence. Very happy customer.
By Glen Ryan - June 2016
David is great. This new Polo is pretty awesome.
By Thomas D'Ath - June 2016
Frank Mina Top salesman, very helpful.
By Nick Karlis - June 2016
Pleasure to deal with.
Loving my VW Golf. David was a pleasure to deal with.
By Tracy Burfitt - June 2016
Delighted with the whole seamless exercise.
I needed to quickly purchase a small car last week and decided on a VW Polo. My purchase at VW Epping was handled by Bruno Young in an expedient, courteous and thoroughly professional manner.I wish to commend his skills, where he quickly understood my needs and acted swiftly to deliver.I picked up the car the next day and am delighted with the whole seamless exercise.
By Emilio Di Sisto - June 2016
Knowledgeable, friendly and attentive.
Really enjoying our new Golf Alltrack from Bayford Epping. Our salesman, Bruno Young, was knowledgeable, friendly and attentive. Thanks Bruno !
By Fiona Hamilton - June 2016
experience at Volkswagen Epping office has been fantastic.
We collected our first car -polo 66 TSI this morning. The experience at Volkswagen Epping office has been fantastic. Cannot be any happier! Our sales consultant, Mr. Bruno Young has been really professional and super patient. We really appreciate his profession and all the assistance provided. Andy & Sabrina
By Andy Li - June 2016
Patience and professionalism.
I was very apprehensive about buying a new car after a bad motor accident, but David Onica took me through the process with patience and professionalism. David gave me a competitive price for my new Polo and spent time ensuring I was comfortable with my choice. David made a potentially tiresome exercise completely painless! I would recommend David to anyone looking for a new car.
By Louise croatto - June 2016
Very good purchase experience.
By Jack Wang - June 2016
Will be coming back.
Really happy with David Onica at the epping dealership, ive just picked ul my golf 92, can't recomend them more, will be coming back for another soon
By Sasa Vukovic - May 2016
Fantastic customer service.
Today was a special day for my husband he got his first car. Bruno was fantastic from the first day. He made the experience so enjoyable and easy. I would recommend Bruno to all my family and friends. Fantastic customer service. Karla also was fantastic and such a joy to work with and David really knows his cars. I would recommend everyone to see Bruno David and Karla so happy to have done business with you all.
By Violeta Panevski - May 2016
Polite, friendly and made us feel comfortable.
We where extremely happy with Bruno Young. He was very knowledgeable and informative of the products. He helped us to pick out what we were looking for. He was polite, friendly and made us feel comfortable and we are very happy with our purchase. We look forward to many years in our new car. Thank you for your help, it was much appreciated. We would recommend you to other's considering purchasing a car. Carlo & Maria Stella
By Carlo Stella - May 2016
Excellent customer service.
David at Bayford VW Epping was a pleasure to deal with. Very professional and attentive without being pushy and overbearing. Would happily recommend both David and Bayford VW Epping for their excellent customer service and aftercare without a moments hesitation.
By Lauren Hill - May 2016
The only place to buy.
Bayford VW Epping, the only place to buy your Golf GTI, this is the second VW I have bought from here, ask for Vinnie.
By Bree Lindsay-Stewart - April 2016
Nothing but extremely helpful throughout the entire process.
Just picked up my awesome little Polo GTI earlier today and couldn't be happier! My salesman David Onica is a top bloke and was nothing but extremely helpful throughout the entire process. I would highly recommend him and the guys at Bayford VW to anyone looking to purchase a new VW. Thanks again!
By Ryan Sensati - April 2016
Made the experience extremely pleasurable.
I purchased a golf and had the pleasure of dealing with a young man by the name of David Onica . He made the experience extremely pleasurable and his after sale service is second to none. I will not hesitate in recommending him to anybody that is looking to purchase a new golf. Great job David.
By Chris Tsobas - April 2016
Bruno and the team at Bayford were extremely helpful, Great service. Highly recommended to anyone!!
By Lance Sulke - April 2016
Had a brilliant experience.
I just picked up my new Golf GTI Performance sold to me by David Onica from Bayford Volkswagen Epping. Make sure to ask for David, as I've had a brilliant experience there. I was never rushed into making a decision, I had all my questions answered and David went above and beyond to make sure I was happy. David tells you how it is, no beating around the bush. All in all, I'm very happy with my purchase!!
By Arthur Cavallari - April 2016
Definitely recommend this dealership.
Very happy with customer service here. Adrian was polite and helpful and did not pressure us at all when showing us the cars. He made buying our first Volkswagen a pleasant experience. Definitely recommend this dealership to friends and family.
By Soph Keo - April 2016
Could not be happier.
We just picked up our new Amarok from Epping VW and could not be happier with David Onica who assisted us in purchasing this vehicle. David is one of a kind.. just a geniune person who is honest and straight to the point which is hard to find. Look forward to dealing with him again in the near future.
By Tina Kapodistrias - April 2016
They are very professional smiley faces all the time david onica is a very good man helpful and he also drop the other key at my home after his working hour and whenever i called him he answer straight way and ben mior is very good man too very helpful they both help me alot to buy this car m very happy with there service. ... good job guys
By Viney Kumar - March 2016
Great to deal with.
Vinnie and the team at Epping VW have been great to deal with. Bought a new Golf over a month ago and very happy with the purchase and the service provided. Vinnie and Adrian took us for multiple test drives and were able to answer all our questions, and never once tried to pressure us into making a purchase. Whereas every other care dealership we visited (about 10 different brands) tried to extract a deposit on the spot or pressure us into making a decision, Vinnie was more than happy to take the time over multiple visits to make sure we were not only happy with our choice, but to understand the purchase we were making. The car itself is great and we're very happy to recommend Vinnie as he's easy to deal with and will make sure you're happy with your purchase.
By Clinton Milroy - March 2016
Had the pleasure of dealing with Bruno when purchasing my brand new Jetta from Epping VW. Bruno was very easy to communicate with thus making the purchase quite easy and streamline, after taking delivery he made sure that the car was running fine and to make sure I was happy! Highly recommended if anyone is looking to buy and wants a friendly buying experience!
By Valentino Grossi - March 2016
First rate service!
Fantastic experience at Bayford Volkswagen Epping. First rate service from David Onica and Benjamin Mior. Can't recommend this Team enough!!
By Ben Emmett - March 2016
Really professional and helpfu.
We just bought a brand new Golf today and our salesperson David Onica was wonderful. He was really professional and helpful in trying everything he could to make sure we had a smooth experience. He also took great care in prompt communication and coordinating different services to make sure our car was delivered as early as possible. Thanks David!
By Yaz Shah - February 2016
10/10 for professional service.
Drove all the way from Skye to Epping to collect our new multi van because our local VW Dealer were useless. Rang and spoke to Frank about the vehicle we were after. He was more then helpful, not pushy which I loved and came back to me when he said he would. 10/10 for professional service. Would definitely recommend. Even enjoyed a lovely coffee on pick up. Thanks will definitely be back
By Belinda Hendriksen - January 2016
Extremely easy and smooth transaction.
My dad recently bought a brand new golf from Bayfords Volkwagen. It was an extremely easy and smooth transaction with the help of our salesman Kurt. He helped us with all our needs and was very easy to talk to. He went above and beyond for us and we are so grateful. Definitely an great asset to Bayfords!
By Tamara Tran - December 2015
I just wanted to send a review on my recent experience with buying a car.
The sales person was David Onica, and I would have to give him 10/10. He was a great sales man who managed to get me the exact car I wanted on my budget. The after sales service has been amazing, and he has gone above and beyond with his services. I would deffinitley recommend David to anyone I know.
By Phillippa - December 2015
Vinny and Ramir were very good and professional! Excellent service! A very happy customer here! now driving my vw polo
By Catherine Legaspi - December 2015
My experience buying my VW Caddy was fantastic. Kurt sold me my car and was really thorough and went through every inch and detail on car. 4 months later, any quieries i have on the car he is still there to help. I felt he isn't there just to sell cars, but really cares about his customers. When its time to upgrade my car i will definitely be going back to see Kurt.
By Adrian Filardo - November 2015
Thanks so much for great service, and a great vehicle.
After spending a disappointing day driving all over Melbourne trying to find a reliable car from a somewhat honest salesperson we were delighted with Jesse's service and our purchase on the day. Thanks so much for great service, and a great vehicle.
By Stephen Said - November 2015
Proud and definitely returning customers.
Just picked up my Wife's new 2015 VW Tiguan R-Line. What an awesome car. And what was better, was the service by the whole team at Epping. Vinnie is not just a top salesman, but also a real genuine salesman. Proud and definitely returning customers at VW Epping!!! Thanks Vinnie!!
By Burak Ozdemir - November 2015
It was an amazing transaction with Volkswagen Epping sales team. The sales member who helped, David Onica was perfect. You wouldn't need to worry when he is with you. He is a professional at his job and I didn't have any problems at all, all questions answered. Approach this man!
By Sertac Guler - November 2015
Great team all round at Bayford Epping.
Recently purchased a GTI Polo from David Onica and the entire experience was fantastic. David was extremely professional right from the first contact through to the end of the sale. Great team all round at Bayford Epping.
By John Failla - October 2015
Bought my first vw golf from David today! Excellent service! Defiantly spreading the word!
By marta assaad - September 2015
Was really helpful with everything.
I bought my first car from here, an 81TSI Polo Comfortline. David Onica was really helpful with everything, giving me all the information and time picking the right car. I recommend dealing with David if you are in the market for a new VW.
By Chandara Ngoun - September 2015
Excellent customer service
Excellent customer service specially David and Adrian Ferrero were very helpful.
By Kanchana Rathnayake - September 2015
Thank you for your help in purchasing my Golf.
Thank you for your help in purchasing my Golf 110TDI Highline from Bayford VW Epping. David Onica was really helpful and provided a very honest option about the different options. I do recommend dealing with David Onica at Bayford VW, Epping.
By Andrei Bilous - August 2015
I can say it was a good transaction with Volkswagen Epping sales team, especially with David Onica who helped me through the process. He doesn't hesitate to assure you to contact him if there are any concerns.. Very approachable. Even after I got my car, he still checks if there are any problems and how the car is; which for me is very helpful.
By fritz r - August 2015
Amazing customer service.
I recently purchased a Golf R and couldn't be anymore happier. A big thank-you to David Onica at Bayford Volkswagen Epping for his amazing customer service, knowledgeable and professional right to the end that made my first purchase a delightful one. I recommend visiting David for you next VW purchase.
By Paul Karczmarczyk - August 2015
By Daniel Ciampi - July 2015
Kudos to Bayford Volkswagen Epping!
Lovin' my Volkswagen JETTA. Fist time I bought a Volkswagen here in Australia and I can describe the encounter as "seamless"...just like their great cars and the fantastic offers that they have. Big thank you to Frank Mina who made the process such a pleasant one. Went to the dealership a tad late in the day. They were busy. All their sales people were attending to clients. Frank, who I believe is assigned to Commercial Vehicles, attended to me and he was knowledgeable and great to deal with from minute one. A true gem. His sincere and upfront way of dealing with us made the transaction an easy one. If you are in a hunt for a fantastic car, go for a Volkswagen. Better yet, drive to Bayford Volswagen in Epping and look for that man Frank Mina. You just can't go wrong with a Volkswagen. Kudos to Bayford Volkswagen Epping!
By John Lumanog - June 2015
I bought my first car - Golf 90 TSI Comfortline from Bayford Epping. Adrian Ferraro was really helpful and provided a very honest opinion about the different options and the fact that he did not push it very much pleased me. After the first test drive, he maintained the contact with me and that helped me take my decision. 5 stars for Adrian ! Would recommend anyone to go have a look for test drive. He makes good cuppa !!
By Mathew Zacharia - June 2015
Impeccable customer service !!!
Huge huge thank you to Vinnie and Ben for their impeccable customer service !!! Picked up my brand new Tiguan 132TSI yesterday and can honestly say that from the moment I met these guys 2 weeks ago, till I drove out of the showroom yesterday, I was made to feel completely at ease, they were never pushy, and extremely helpful. Their product knowledge and friendliness made the experience amazing!!! Will highly recommend your dealership. Once again thank you both!!
By Rose Salvucci - June 2015
Very professional and informative.
We recently purchased a VW CC through Jesse Woods. We found Jesse to be very professional and informative. He could not have been more helpful in his dealings with us. We have never purchased a vehicle from Interstate before but with Jesse’s help it proved to be not as daunting as we thought it might be. We are really pleased with our car and consider ourselves fortunate to have found the vehicle on Carsales with the colour and additions we were looking for and with Jesse’s help “did the deal”. The vehicle was ready as arranged and apart from a computer problem we were pleased with the hand over.
We would not have any hesitation in recommending Jesse as a contact to buy a used vehicle and would be willing to pass our view on to any interested parties.
By Richard and Jill - June 2015
Thanks to the team at Bayford Volkswagen Epping.
Thank you for your help in purchasing my Golf 110 Highline and freighting it up to QLD. Very impressive is the ACC and how it is able to maintain speed slowdown for slow or stopped cars and then go back to the set speed without any input from the driver (apart from steering and observation). This car replaces my much loved MK5 2.0 TDI which @ 192,000kms was as good as the day it was purchased, unfortunately this car was written off after an accident. Thanks to Jesse Woods and the team at Bayford Volkswagen Epping.
By Ox Man - June 2015
Great experience buying a car.
Great experience buying a car for Bayford Volkswagon and professional and helpful service end to end from both Jesse & Peter. Thanks again guys would highly recommend your dealership to anyone. Went out of your way to assist. We love the car too!!
By Marlyn Bazin - May 2015
Professional and helpful service
Brought a secondhand zr prado, very happy with the car and the way Jesse Woods made us feel welcome with friendly,professional and helpful service
By Gilbert Rayner - May 2015
Overall it was a fantastic experience.
I would like to say a big thank you to Adrian Ferraro from VW Epping who assisted me with the purchase of my first brand new car. Being 21 years old this was my first big purchase, Adrian made the process very easy, calm and stress free. It was an enjoyable experience and Adrian's passion and enthusiasm made it all the more exciting for me. I would recommend him to friends and family. I felt very comfortable and not forced in making any decisions. He gave me advice on everything that he needed to inform me with but always reassured me that it was my car and my decision at the end of the day it was whatever made me happy. Overall it was a fantastic experience. so appreciative and drove out with the biggest smile on my face.
By Peta - May 2015
Outstanding customer service, product knowledge.
We have just taken delivery of our new VW Jetta and could not be happier with it. A huge and heartfelt thankyou to Adrian Ferraro of Bayford Volkswagen Epping for his outstanding customer service, product knowledge and professionalism that has made this purchase such a seamless and delightful experience for us. I highly recommend visiting Adrian and the team for your next VW purchase, I know I certainly will be!
By Marc Polo - May 2015
The team at Bayford Epping were extremely easy to work with.
The team at Bayford Epping were extremely easy to work with while purchasing an Ex Demo Amarok. I was an interstate buyer and they were easily able to adapt to my needs.
By Michael Hopper - May 2015
This was a very positive and informative experience from the word go.
I would like to present my feedback on the current purchase of my Polo TSI Trendline at the end of April from Volkswagen Bayford (Epping) Victoria from your fine salesman Marcus Ure.
I had had good recommendations about the Volkswagen series, but had no experience. Through a very successful purchase of a Golf by my brother in law, he referred me to Marcus Ure at Epping.
This was a very positive and informative experience from the word go. An appointment was easily made and both my sister and I were able to take the car for a test drive on our first visit and found the driving and handling exceptional.
Marcus was very helpful in the process of going through each question we had, made sure the car was set up well for me to know for sure that it was a good fit for me.
He was very fair and reasonable when it came to the purchase time and the care by the other members with regards to tint, car protection, finance etc, were also very polite and helpful.
I would very much recommend Marcus Ure as a competent and helpful sales member to my friends and family.
By Linda - May 2015
Was a sheer pleasure.
The purchase of my new VW Passat Alltrack was a sheer pleasure thanks to Adrian Ferraro and the team at Bayford Volkswagen Epping. Adrians warm and welcoming personality made me feel relaxed and at home from the outset, and coupled with his excellent product knowledge and customer service skills, made my decision an easy & memorable one. Thank-you again Adrian and the team at BVE......I love this car!
By Genevieve Hamilton - April 2015
Exceptional service & professionalism.
I would like to thank Marcus Ure and Peter Brown ( Finance Manager) from VW Epping for exceptional service & professionalism they displayed when i purchased my new Golf car. They were fantastic. Marcus Ure was very helpful with choosing my Golf and i will be back in a few years time to get my next new car.
By Amalan Sriskandarajah - April 2015
The team was fantastic and Vinnie is one of the best in the industry.
From the moment i walked in to the last minute before i drove off in my new car i was treated fantastic. Not only did they get the car in months earlier i got one of the most comparative prices out there not to mention the great rate for finance. The team was fantastic and Vinnie is one of the best in the industry.. Thanks again and i love the car
By Alessio Valsega - April 2015
Look forward to a long association with Volkswagen Epping.
Frank Mina was a very pleasant, not too pushy, and helpful salesman to deal with right through from first meeting, test drive, price negotiations, pickup, and after-sales service and support. He makes a nice latte too and we had a few of those! Very happy with the Amarok I purchased and look forward to a long association with Volkswagen Epping.
By David Dyer - April 2015
My customer service was excellent.
My customer service was excellent and would recommend others to go to Marcus. He helped me with what I needed and was really helpful with telling me everything about the car I was looking at. He made me feel happy and excited about purchasing my new car , because at the start I didn't know if I should buy a new car but made me feel comfortable about my decision.
By Tamee - April 2015
Thank you for a wonderful experience in purchasing my first car.
I am sending this email to give feedback on the customer service I received at Bayford Volkswagen in Epping. I recently purchased a brand new 2015 VW Golf GTi.
I was looked after by Adrian Ferraro, who was very friendly and delivered fantastic customer service.
I was quite impressed on his knowledge of the features, details and packages that came with the Golf TSI and GTi. The several test drives that Adrian recommended, helped me decide on purchasing the GTi.
Adrian went above and beyond to answer any questions I had, rebook appointments when I needed to change them (his patience was much appreciated) and take the time to show me the different options for purchasing a golf.
I am very happy with my car so far and I will definitely be recommending Adrian as a sales representative to my family and friends.
Thank you for a wonderful experience in purchasing my first car.
By I am sending this email to give feedback on the customer service I received at Bayford Volkswagen in Epping. I recently purchased a brand new 2015 VW Golf GTi. I was looked after by Adrian Ferraro, who was very friendly and delivered fantastic customer service. I was quite impressed on his knowledge of the features, details and packages that came with the Golf TSI and GTi. The several test drives that Adrian recommended, helped me decide on purchasing the GTi. Adrian went above and beyond to answer any questions I had, rebook appointments when I needed to change them (his patience was much appreciated) and take the time to show me the different options for purchasing a golf. I am very happy with my car so far and I will definitely be recommending Adrian as a sales representative to my family and friends. Thank you for a wonderful experience in purchasing my first car - April 2015
Outstanding customer service
Outstanding customer service, thanks Adrian for the amazing service
By Eduardo Santos - April 2015
Very professional and friendly service.
We have just bought our second new VW from Vinnnie at VW Epping. Very professional and friendly service helped by great coffee! I can't recommend them more highly. If you are buying a new VW (and you should be) you MUST go to this dealership. Steve
By Steve Hunter - March 2015
If we need to recommend to anyone where to go and buy a new car it definitely will be Bayford Volkswagen Epping.
I would like to take this opportunity to express my feeling towards my recent purchase of a new Volkswagens Golf.
Firstly Marcus Ure from Bayford in Epping was the sales person we dealt with.
Marcus Ure was efficient precise , welcoming showed great knowledge and patience with us and any queries we may have had at the time.
I don’t have any hesitation in say that Marcus has done a wonderful job we left the show room greatly satisfied .
If we need to recommend to anyone where to go and buy a new car it definitely will be Bayford Volkswagen Epping.
Naturally asking to be served by Marcus Ure.
By Cathy - March 2015
Straight-up approach and friendly attitude.
I'd like to commend the service of one of your salespeople, Adrian Ferraro. When purchasing my new car I spoke to several VW dealers, and Adrian was by far the most engaging and seemed most invested in ensuring that all of my queries were addressed promptly and thoroughly. I really appreciated his straight-up approach and friendly attitude.
I'll certainly be recommending Adrian to friends and family considering a new vehicle purchase, I'll know they'll be in good hands with Adrian.
By Myles Wright - March 2015
Amazing service I have just received when purchasing my new Jetta.
I wanted to touch base to express my thanks at the amazing service I have just received when purchasing my new Jetta.
Marcus has been ever so patient, full of information and very accommodating since we meet him a few weeks back.
My partner and I came in to VW to get a Tiguan, we walked out with a comfort line Jetta! This is what I mean about his patients!! He arranged cars for me to drive, calling me with updates on their arrival and arranging everything to be so smooth- you would not have know I was a rather annoying “mind changing” customer. He really deserved a medal! Don’t even ask him about picking a colour for the car! Ha! We walked your yard for over an hour!
In all honesty though, Marcus was a real delight to deal with. I have already told friends and family about him and am hoping I can re-pay him by sending a few sales his way.
I am in love with my new car and I can’t thank Marcus enough.
Please let me know if there is anywhere else that I can boast about my experience with you guys and I will do so!
By Kylie - March 2015
I would recommend purchasing your next car from Bayford VW in the blink of an eye….
From the moment I walked in the team at Bayford VW were available to assist me. Once we had select a vehicle the team worked with me to get everything in order to ensure a smooth delivery. A special mention to Frank Mina who kept in contact with me through the process from start to final delivery of my new car. His attention to detail and taking the time to understand my needs was greatly appreciated. His dedication to VW and his customers is a true asset to the company. I would recommend purchasing your next car from Bayford VW in the blink of an eye….
By Mick Dovile - March 2015
The service was very professional and efficient.
I would like to thank Sam Zuccala for looking after us during the purchase and delivery of our new VW Golf Gti.
The service was very professional and efficient. We had a number of calls to give us an update on the status of the delivery. Let me tell you it was the longest 4 months of our life.
The beast has finally arrived and loving it.
Its my 6th VW since 1998. This Gti is a winner.
Thanks again Sam look forward to popping in for a coffee and seeing what new toys VW has to offer. Maybe the "R" next time round.
By Rocco and Belinda - March 2015
Absolutely brilliant service.
Absolutely brilliant service from Bayford VW yet again. This is the second car purchased from Nathee and I couldn't be happier. Nathee provided assistance from the moment we stepped foot in the dealership. Make sure to see Nathee if you need a vehicle purchased from Bayford VW!
By David Florio - March 2015
Courteous, friendly and knowledgeable.
Just wanted to give some feedback to the team at Bayford Epping about our great experience buying a new VW TIguan. Marcus Ure was very, courteous, friendly and knowledgeable. He wasn't pushy and answered all our questions as well as explaining everything thoroughly and patiently.
It made our whole experience hassle free. And now we are enjoying our new car.
By Egle + Barry - March 2015
Excellent customer service
We recently purchased a VW Polo Trendline and Joe and I received excellent customer service from Marcus Ure. From the first moment in the showroom, to after sales service, Marcus has been brilliant.
This made choosing and buying our car a pleasant and rewarding experience. Marcus gave us lots of good information on the car and answered all our questions. At the same time, he made us great coffee, and ensured the whole experience was a good one.
When we picked up the car, he took lots of time and went through the various features and operations of our car that we needed to master. Very comprehensive and in an easy, personable manner.
After sales service has been great, with Marcus following up on our purchase.
We would recommend Marcus and the dealership to anyone who was seeking to buy a car. This level of service is really appreciated.
By Jane & Joe - February 2015
If you are looking great service go to Bayford Volkswagen Epping
Once you walk into the show room the staff are friendly 2 people stood out both very friendly and helpful both went out off their way to help me with everything If you are looking great service go to Bayford Volkswagen Epping To Roger & Simon keep up the great work...
By Stephen Simpson - February 2015
Travis Johnstone provided an excellent service and was most patient with me as I came to my decision. I am most happy with my vehicle.
By Taryn Lane - February 2015
Very happy with my experience at Bayford VW Epping.
Very happy with my experience at Bayford VW Epping. Although it was there VW dealership I was looking for a Ford territory titanium and Travis from used cars found one and got it in for me. It was a great experience and I would highly recommend Bayford VW epping and Travis to anyone looking to purchase a car.
By gary johnston - February 2015
Professional and was very informative.
I recently purchased a Volkswagen Passat from Bayford Volkswagen. I was served by Nathee and I would like to pass on my thanks for his service. Nathee was professional and was very informative. He was very patient working through all of my questions about the vehicle as well as the finance options and made me feel comfortable that I was making the right decision. Although it wasn’t the type of car I was originally looking for, Nathee took me through all of the features of the car and I could see that it was a great purchase. He was very genuine and personable and a big part of the reason why I purchased my new car from Bayford.
I was also very impressed when I picked up the vehicle, the car was delivered in immaculate condition and the bow topped off the experience.
I would also like to pass on my thanks to Paris, her assistance in providing me the best finance options was second to none.
I would definitely recommend Nathee, Paris and Bayford Volkswagen to all my friends and family.
By Dee Cakir - January 2015
Exceeded my expectations.
I recently purchased a Volkswagen Golf from Nathee Thavayogan, at the Bayford Epping Volkswagen dealership.
Nathee carefully listened to my requirements and was able to offer me a vehicle that exceeded my expectations. His attention to detail and considerate manner, made him a pleasure to deal with.
I would not hesitate in recommending Nathee and the Bayford Epping Volkswagen dealership to family and friends.
By John R - January 2015
The purchase of this car was simple & easy
I recently purchase my new Tiguan from Bayford Epping. For the test drive Nathee Thavayogan was happy to meet me at Bayfords VW Camberwell dealership which was so helpful as I live in the East. The purchase of this car was simple & easy with Nathee not being pushy and listening to us and working with us. When we picked up the car the Epping dealership was very impressive and everyone was helpful and made the delivery process a smooth one with Finance being approved in 24hours and paperwork emailed to me making it easy for me to take delivery within 3 days. I love that Bayfords took into account that I purchased my last car, a VW Golf, from Bayfords and had ten years of service history with them when it came to looking after me as a customer and making the deal. I would highly recommend the Bayford group to family and friends.
By Margeaux - January 2015
Polite and Professional
I recently purchased a 2014 demo Volkswagen Golf Comfortline at Bayford Volkswagen Epping and dealt with your Sales Consultant Nathee Thavayogan. I first identified the car on Carsales.com as one of a group of three I was interested in buying.
The car I purchased from Epping was chosen as a result of its presentation when I came to view it, its price and the polite and professional manner in which Nathee Thavayogan handled the transaction. The vehicle was delivered on time and excellently presented at the time of purchase. I was very happy with the transaction and I enjoyed dealing with Nathee.
By Peter Wade - January 2015
Friendly, enthusiastic, and professionaL
Jesse Woods was a friendly, enthusiastic, and professional guy who helped us decide the best car for us; didn't feel any pressure whatsoever. Definitely recommend him if you're looking for a pre-owned vehicle!
By Wyan Kole Vong - January 2015
Recently purchased a used Land Rover Discovery 3 from Jesse Woods at Bayford Epping. Jesse was very accommodating and efficient. very professional. Not to mention the great deal that he provided for us. Vehicle is in excellent condition with all service history presented. Will definitely be referring Bayford Epping to Family and Friends who are in the market for a used or new car. Thanks Jesse, Thanks Bayford.
By Lachlan Proctor - January 2015
Great customer service.
Great customer service, helped from the moment I stepped into the premises. Cars are great value. Would come back again. Nathee was a brilliant and friendly sales rep who was not too pushy as per the car salesmen stereotype.
By David Florio - January 2015
Very professional & respectful of our decisions & requirements.
I wasn't really looking to replace my much loved Volvo C30, however after a chance look on the web I spotted a terrific looking blue Scirocco available at VW Epping. I decided to send off an enquiry & Sam Zuccala replied - inviting us to have a closer look at this amazing vehicle. So, on the following Saturday afternoon we walked into the showroom and Sam Zuccala was there to greet us, & organised a closer look/drive of the car. Sam was very helpful, knowledgeable, answered my many questions - organised a coffee for my wife & I & allowed us the time to decide what we wanted to do next....quite a change from the pressure sales tactics which are often used when buying a new car....It was this friendly, honest, sincere approach that impressed me & my wife & went a long way in finalising the decision to purchase the vehicle. Thank you to Sam, Adrian & the professional team at VW Epping who ensured we were well looked after & appeared to work hard as we went through the usual negotiations. Neither was particularly "pushy" & both were very professional & respectful of our decisions & requirements throughout the process. Also, at vehicle delivery time, the same level of quality service continued as I was shown the many features of the car & introduced to the Service Manager who provided more info on the Scirocco. Hopefully this great experience continues when it comes time to service our impressive car.....Thanks again to all involved.
Will be coming back again.
Service team are really accommodating. Looked after me when other dealerships were really rude to me. Thanks to the team at bayford volkswagen camberwell. Will be coming back again.
By Leftheri Arhontogiorgis - January 2015
The whole process was very smooth and pleasant.
I recently purchased a Golf Comfortline from Bayford Volkswagen Epping. Their price was very competitive and the other dealer I enquired about could not match that price.The whole process was very smooth and pleasant. Marcus Ure was extremely helpful throughout the whole process. He has even gone extra miles to secure for me a very lucky rego number which I am extremely happy with. On the day of the delivery Marcus picked me up from the train station. Due to unforeseen circumstances, the service book was left behind, however, the very next day Marcus dropped it off at my home after work. Marcus strikes me as a young man with enthuisam, good knowledge of cars, excellent customer service and professionlism. I will not hesitate to recommend Bayford Volksvagen Epping to my friends and I'm sure Marcus will look after them as he did for me.
By Tao Cai - December 2014
We were very happy
We were very happy buying our new car from Vinny at Epping Volkswagen. From the moment we met Vinny to the day he delivered the car, we have been very happy with the service received. Everything promised was delivered. His ongoing follow up and communication has been excellent. We have no hesitation referring more business his way.
By Melanie Lia - December 2014
Very Friendly staff( Elvis), very understanding, very reliable fully recommend A++++ service. Thanks
By Asha Sharma - December 2014
We could not be happier!!
My partner and I just purchased a new GOLF from Epping Bayford Volkswagen, and we could not be happier!! Not only is the car fantastic, the service provided from our dealer Marcus Ure, was great! Marcus was always friendly, professional, helpful, informative and never pushy or sales pitched, from the first time we stepped into the dealership, through to delivery day. We had a great experience with this dealership, and would highly recommend to friends and family. Thanks again.
• • •
By Emma Howden - December 2014
The quality of service and the genuine interest in customer welfare has never been more evident.
In August I made the decision to buy a new car. I shopped around and then at Bayford VW Epping I met Vinnie Kurtoglu. From the first meeting I was impressed by the total professionalism displayed by Vinnie and all the other staff that I came in contact with. They were sincere in their approach and I was impressed by the respectful manner in which they treated me. After deciding to buy a Golf GTI Performance there were many follow up phone calls and constant updates throughout the entire purchasing process. After delivery, there were more follow up phone calls to ensure that everything was running smoothly. Furthermore, after several weeks there appeared to be an issue with the engine and I notified the Service Department. It was a particularly unusual and difficult problem to diagnose requiring the car to be left at the dealership. It turned out to be a very lengthy process. I dealt primarily with Service Advisor Elvis Ayala, who was patient and understanding of the issues that were affecting me in terms of the disappointment I felt in having my new car spend an inordinate amount of time out of action. After progressively investigating and eliminating various possibilities a decision was made to replace the engine. In the lengthy time period that followed Elvis kept me constantly informed of progress until the repair was complete. The quality of service and the genuine interest in customer welfare has never been more evident than it has been at Epping. I am very grateful for all the assistance given and the polite and courteous manner in which I was treated. I have no hesitation in highly recommending this dealership.
By Ian Taylor - November 2014
Great experience at Volkswagen Epping.
Great experience at Volkswagen Epping. Took my car in to get some diagnostics done and requested a warranty repair if there was a fault. Elvis Ayala the rep who looked after me was great, he kept me updated with the situation and got everything sorted through VWA. Definitely recommend this dealership.
By Karthik Kesavan - November 2014
Keep up the good work.
To who so ever it may concern I would like to share my experience at Bayford with Nathee.
I am a repeat customer to Bayford and thanks to Nathee’s skills to engage and build relations with customer understanding their needs and addressing the concerns.
He is very empathetic to the customer requirements and comes across as an amicable sales person who is keen to engage with this customers.
Nathee comes across as someone you can trust in helping you make decisions in buying cars.
He has very good knowledge about the product and endeavors to deliver optimum customer service to his customers.
In fact it is my experience with Nathee six months ago with the purchase of my first car that has prompted me to come back to Bayford Epping once more.
I highly recommend Nathee not only as car sales person but also as a thorough professional.
Keep up the good work and make Bayford proud!!
By Rahul Ghosh - September 2014
I have no hesitation in recommending Bayford Volkswagen.
I would like to take this opportunity to express my sincere gratitude to Nathee.
Over the last 4 weeks, whilst deciding and going through the process to purchase my new Passat through Nathee he displayed integrity, respect, understanding, and above all exceptional customer service.
At all times he made me feel comfortable with the exceptional knowledge he had about the vehicle, he continually responded to all of my calls and emails, when I was requesting further info with professionalism.
I need to point out that I was also looking at purchasing a Mazda 6, the turning point for me to go down the path and purchase a Passat was a decision based on the exceptional service that Nathee provided.
Nathee is a gentleman with exceptional qualities. I have no hesitation in recommending Bayford Volkswagen, and more importantly Nathee to anyone that is looking at purchasing a new VW.
Please pass on my sincerest gratitude to Nathee for the excellent experience that he provided me during this process in purchasing my new Passat.
I will definitely be coming back in three years to see Nathee when I change over my vehicle to purchase another one.
By Angelo - September 2014
The experience from start to delivery of the car was an excellent one..
My wife recently purchased a VW CC at Bayford Volkswagen Epping. The sales person looking after us was James. The experience from start to delivery of the car was an excellent one. James was most accommodating in terms of returning phone calls, answering numerous questions and helping us through the purchase process. Nothing appeared too difficult for James to follow up on. Even on the delivery day there were little added touches that he went out of his way to complete. We never felt any pressure at any time. We love the car!
By Tony Szysz - September 2014
Fantastic customer service and professional attitude.
Fantastic and friendly team, were very helpful and exceeded all expectations. The service provided by Bayford Volkswagen Epping was delivered with optimal professionalism, drove away very happy with my new Polo TSI. Staff members Nathee and Steve were great at liaising and keeping myself up to date throughout the entire process with the status of the vehicle, very grateful for their fantastic customer service and professional attitude, much appreciated. Highly recommend paying VW Epping a visit if you are looking for a new vehicle. Many thanks!
By Derya Serin - September 2014
Such a great experience.
I’d like to thank VW Epping for providing such a great experience when purchasing a Golf R
Adrian Ferraro was such a delight to deal with. There was no pressure and definitely not pushy to finalise the deal.
Any issues were dealt with in a professional manner. You can tell that they were sincere and understanding.
I’d definitely recommend anyone buying a VW to visit them
By Ed Khor - September 2014
Amazing team at Bayford Volkswagon Epping!
Amazing team at Bayford Volkswagon Epping! Cannot recommend them highly enough. I purchased my first new car with Luke Harvey (Commercial Vehicle Sales Manager), Steve Theodoulou (Business Manager) and Kurt Choromanski (Commercial Vehicle Sales), and I'll be honest, I had no idea what I needed to do! The team offered guidance and recommendations based on my needs and helped me through the process of purchasing a Caddy for my new business. They even let me drive out on red carpet! Big thank you to Hugh, Luke, Steve, Kurt and the team at Bayford Volkswagon for all your help.
By Alice Shepherd
Sam and the whole team at Bayford VW Epping went above and beyond my expectations.
I would like to express my gratitude to Sam Zuccala, from Bayford VW Epping for making my car buying experience very memorable.
Buying a car is very daunting and for a woman it can also be intimidating. But Sam made that all a distant memory as he ensured that I was looked after with utmost care and respect. I felt very comfortable and at ease. He followed up with me throughout the whole process and made sure all my questions and requirement were met. Every promise made was kept.
Sam and the whole team at Bayford VW Epping went above and beyond my expectations. I would most definitely recommend my family and friends to Bayford VW Epping.
By Aine Lay - August 2014
The service was of utmost professionalism.
The service was of utmost professionalism. Loved how friendly all the staff were. They made my first car-buying experience a very memorable one. Our dealer Marcus Ure was so helpful! Couldn't have asked for a better dealer.. he even called up a couple of days after purchasing the car to see that everything was running smoothly. I would definitely advise asking for his help if you're thinking of buying from Bayford's! Thanks so much guys.
By Rumeysa Cerrah - August 2014
Great service, great experience, brilliant car.
I am now the proud owner of a new Golf GTI Performance. It's a brilliant car. My previous car was a Golf GTD which was fantastic and faultless but the new car is a step up again in terms of features and performance. I would like to thank Sam Zuccala and all the staff at Bayford VW Epping for their professionalism and great customer service throughout the process of finding and purchasing my new car. It was refreshing to go through the process of comparing the different models and features without being pressured in any direction. Sam was able to clearly explain and demonstrate the different possibilities and options available which helped make my final choice easy. Great service, great experience, brilliant car.
By John Martonhelyi - August 2014
So helpful through the whole process very professional .
Love my new golf! Adrian was fantastic, he was so helpful through the whole process very professional and "non-salesman like". Has kept in contact even after the purchase to make sure im happy with the car and there are no problems.
By Talitha Suffolk - August 2014
Very honest and made the entire experience fun and simple.
I had been looking to buy a new car for a while but couldn't decide on which german brand to go for. I was reffered to visit VW Bayford Epping by a friend of mine who had previously purchased a car from there. As a previous VW Passat owner I was glad to say the brand is one which encompasses great design, luxury and value for money. Upon my arrival I was greeted by a gentlemen called Adrian Ferraro who basically just asked me a couple of questions about myself. I found it odd that he was interested in what I do and where I am at in my life but later came to realize that as I was unsure what I wanted - he managed to explain to me that each VW model attracts a certain personality as each has a different purpose. Being a young recently married man he steered me in the direction of buying a VW GOLF GTI. His words ' your recently married, you don't want to have kids yet, you want to enjoy yourself and buy something that's going to make you feel like a kid every time you hit the accelerator' a GOLF GTI is for you. My future plans may be to buy a family SUV ' TOUREG' but for now Im loving the GOLF, it has heaps of power but at the same time offers a fantastic drive, interior design and overall appeal. I would like to mention that he has definitely assisted me in buying the right car and was very honest and made the entire experience fun and simple. Great team, great service, great cars and most of all - Adrian makes the best coffee!
By Nick Oreskov
You exceeded my high expectations for customer service.
Thought it was worth mentioning that you exceeded my high expectations for customer service.
I had a deposit on a Mercedes before meeting Simon Young on the sales floor late one Saturday afternoon.
He changed my mind to get a Golf.
From that time on I feel like a prestige customer with a prestige car.
Between the car and service experience it would be hard to go anywhere else in the future.
Vicky was terrific and super efficient.
Well done guys, the little things make all the difference and it shows.
By Barry Shipsides
Pleasure to deal with.
I'm very happy with my gorgeous new Polo, purchased from Bayford VW in Epping just yesterday. I'm also very pleased to have fixed price servicing and a factory warranty. It makes a big difference when you know what your ongoing costs will be. Marcus Ure was a pleasure to deal with and made the transaction very easy. He was sincere, accommodating of my requests, and altogether a very nice young man. All the paperwork went through as scheduled, he made sure I had everything I needed and everything was well explained. I can honestly recommend him as a very good person to contact at the dealership.
By Wendy Moore - July 2014
INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE....are some of the words that come to mind.
INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE....are some of the words that come to mind and best describe our recent experience with your establishment. I would like to start by thanking Luke Harvey for the excellent customer service provided on 14/06/2014 when we first stepped foot onto Bayford Volkswagen ‘Epping’. No pushy sales person...No pressure...No gimmicks on pricing…No up-selling on additional features that weren't tailored to my needs. Just a great Home-Grown business atmosphere where a hand shake still exists and means something, and pride is apparent and demonstrated. My girlfriend and I would like to express our deepest gratitude to Kurt Choromanski for the exceptional customer service and going the extra mile to ensure that everything was right with our new Volkswagen Amarok which we are really loving, you my friend are a top bloke and great person to deal with, always a pleasure speaking to you! I quite enjoyed getting the Amarok muddy after you spent the entire night polishing and cleaning the vehicle. I would also like to extend my gratitude to James Clark for ensuring our finances and documentation was taken care of with ease and minimal fuss. We will definitely tell a friend and also look at purchasing another vehicle to add to the Volkswagen family purely based on our purchasing experience. No need for big expensive advertising, your reputation speaks for itself. We will definitely be back for our next purchase! Many thanks again
By koray ibrahim - July 2014
Treated me with respect, and made the whole experience a joy.
If your looking to purchase a commercial vehicle from volkswagen bayfords is the dealership to see. A big thank you goes to Kurt Choromanski, who from the start treated me with respect, and made the whole experience a joy. He couldnt do enough to help me when it came to the crunch, he worked and worked to get me a great price. I had a number visits a bayford and each time i go to Kurt, and at the end i was happy with what i got and the final product was excellent! Thanks Kurt!!
By Daryn Cox - July 2014
We needed to buy a new family car, we own a VW Polo but it was getting a bit small, we had been looking at various cars and I decided on the spur of the moment to drop in at Bayford Volkswagon Epping, it was about 4pm on a Saturday. We walked into the show room and Sam Zuccala greeted us, he was very helpful and patient, we test drove a new Passat, it drove fantastic, we went back to the show room and there was a Black Passat Wagon with a sun roof and sports package, which we ended up buying, the best thing about Sam was he was never pushy, he was very helpful and was able to clearly explain all of its features, hopefully this great service continues when it comes time to service the car, all the best Nick and Marg.
By Margaret Tetzner - July 2014
Great, friendly, pressure free and informative.
Great, friendly, pressure free and informative. It was a pleasure to be helped by Vinnie and the team and i will be recommending them to anyone interested in a VW.
By Anton Goodman - June 2014
Nothing but praise for the dealings and excellent service.
I recently purchased a vw golf r and have nothing but praise for the dealings and excellent service my wife and i received from Adrian ferraro. From the time i walked into the dealership to the time of delivery of my new car. Adrian is definitely someone i would confidently recommend to anybody that is in the market to purcahse a new car. Thank you.
By TONY IACONIS - June 2014
It’s amazing how much better you feel about buying a new car when the sales person actually wants to help. I have bought many cars from quite a few dealerships across Australia. My most recent experience with Bayford Volkswagen was easy, I told them what I wanted and how they could get me into a new car. They did the deal with no fuss. Nathee Thavayogan and his team were brilliant; they had the time to answer my questions and made buying the car fun. Nathee Thavayogan, I thank you. Cheers.
By Mark Dossor - June 2014
Made the whole experience of buying a new vehicle most pleasurable.
We have recently purchased a new Tiguan from Bayford Epping, from start to finish Marcus Ure made sure that all our needs were met and made the whole experience of buying a new vehicle most pleasurable. Marcus's knowledge of the product was excellent and he answered all questions we asked regarding the vehicle and all extras we had fitted, he was in constant contact with us on the status of the vehicle, as at the time of purchase it was in transit. We have no hesitation in recommending Bayfords and especially Marcus to our friends and family.
By Greg Siciliano - June 2014
Professionalism and consideration.
As a proud new owner of a brand new Golf, I would like to make special mentioned of the service provided by Sam and Vinnie at Bayford Volkswagen Epping. From the moment I walked through the door to when I received delivery of my brand new vehicle all my concerns, needs and financial requirement were met addressed with the upmost professionalism and consideration. Having visited other dealerships, I was pleasantly surprised and impressed with level of customer service provided by Bayford Volkswagen Team. Cannot speak highly enough with my experience thus far and happy to recommend them.
By Jimmy Boey - June 2014
It's not an exaggeration when I say that the principal reason for both of my car purchases from Bayford (at different showrooms) was Sam.
I have just bought a new Polo from VW Epping and the salesman for my purchase was Sam Zuccala. I first met Sam at Bayford's Showroom at Camberwell (almost 12 months ago) when I bought a Golf. It's not an exaggeration when I say that the principal reason for both of my car purchases from Bayford (at different showrooms) was Sam. I'm not sure if others agree, but I find that buying a new car and negotiating a successful sale price is not enjoyable. It doesn't matter if you think that you are a gun-negotiator, new car salesmen (and women) will be much better at it than you; they do it every day, they know their product and they are well trained in every aspect of the sales process. For most of us buyers frankly the entire end-to-end exercise can be quite daunting - especially if you are confronted by a salesman that uses the "hard-sell". However, my experience with Sam was very different to my encounters with salesmen at other new car showrooms. Almost from the first hand-shake Sam's value set became abundantly clear. Whilst it was true that Sam wanted to close the deal for Bayford (i.e. sell me a car), Sam's customer centric attributes were also apparent. I found Sam to be honest and he seemed to have an even-handed manner in the way that he balanced Bayford's needs against the often conflicting needs of the buyer. I understand that Sam has a long history with Bayford which was evident in his understanding of the product. I was extremely happy with Sam with my first new car purchase and I was fortunate to find him again at Epping for my second purchase. I hope that he is still selling cars when I next look to buy a new vehicle! Many thanks, Sam
By Matteo Vigilante - May 2014
I would highly recommend the dealership to anyone wanting professional and honest assistance.
The service provided by Bayford Volkswagen Epping was delivered with the upmost professionalism. Adrian Ferraro ensured all needs, questions and queries were met. Having visited the dealership for the first time in search of a new vehicle, I was surprised and thankful at the quality of customer service provided by Adrian. In between returning to the dealership to confirm collection of the car, Adrian and the team were in constant contact with me about updates and necessary information. They were reliable and punctual. Adrian demonstrated a professional and respectful manner and when delivering product knowledge, was able to answer all questions confidently. I thank the team at Bayford Epping for the pleasant and rewarding experience, in particular Adrian for the service provided. I would highly recommend the dealership to anyone wanting professional and honest assistance when purchasing a new Volkswagen vehicle.
By Amanda S - May 2014
Seamless and pleasant experience.
It is so refreshing to go into a dealership and be given the attention that I was afforded at Bayford Volkswagen Epping, by the salesman Simon Young. He made the purchase of my Golf wagon a seamless and pleasant experience and nothing was too much trouble for him. I had been in the market for a new car for some time and had looked at various makes of cars from the different dealerships. I had some very specific criteria for the car I wanted and the Golf Highline wagon met them all and more. I had intended to try and test drive the Golf wagon having tried another dealership where I was disappointed to learn that what I wanted would not be available for up to 6 months. Imagine my surprise when Simon told me that they had exactly what I wanted in stock and it could be delivered the following week to test drive. Simon took us through all the features with great knowledge and patience and the sale proceeded without a hitch. I would certainly recommend Bayford VW and Simon to anyone in the market for a new VW. Many thanks Simon
By Leigh Thornton - May 2014
Great customer focussed service and highly recommended.
Simon was an absolute pleasure to deal with, from the every first web enquiry through to delivery of the vehicle. Refreshingly, the pricing of the vehicle was very transparent and an honest negotiation (none of the normal theatrics associated with more traditional car sales processes) through to great follow up and proactive resolution of a couple of small issues we had post delivery. Great customer focussed service and highly recommended.
By waahrich - May 2014
All the staff I dealt with were exceptionally professional and easy to deal with.
I recently traded in my car for a Volkswagen Golf. During the process of selecting a car, I visited several Bayford dealers (VW and Peugeot) and all the staff I dealt with were exceptionally professional and easy to deal with. This was a marked contrast to other dealerships where I felt like I was being 'competed for' between the staff and dealerships and at times like I was being sold 'at' rather than 'to'. I'm not sure why, but the culture of this dealership is pretty impressive. Ultimately, I was assisted in the purchase by Simon Young at Bayford Volkswagen Epping. Simon was helpful and didn't nag me, despite my seemingly odd questions and me being hard to catch.
By Helen Cooney - May 2014
The Pinnacle of Customer Service excellence.
Bayford Volkswagen Epping with consumate ease displayed in my opinion the Pinnacle of Customer Service excellence. From the minute I entered the showroom to the moment i drove my new Volswagen Amarok, every enquiry I raised was no issue for Sales expert Mr. Kurt Choromanski. Kurt displayed an air of confidence , and his body language from the very first moment provided a definite certainty that my journey and view of entertaining the idea of purchasing my first Volkswagen was going to be an enjoyable experience. Kurt covered all facets of the Amarok with ease and made the test drive one that gave me the sureal sense and taste of actually owing the Amarok in such a short period of time. From colours , to gadgets, to specs, and to knowing exactly how i have my coffee were all part of the experience which enabled me to make the final decision of purchasing this stunning vehicle a breeze. Thank You to Kurt and Senior management of Bayford Volkswagen Epping for holding such high customer service standards, displaying a true passion for cars and taking pride in represnting the Bayford Group in such a professional manner.I highly recommend to anyone considering purchasing a Volkswagen to visit the team at Epping VW.
By John Hrysafis - May 2014
Easy to deal with and quite knowledgeable.
When purchasing our new Golf Cabriolet, we found Nathee to be easy to deal with, quite knowledgeable on the features of the vehicle and very helpful. Once we said yes, then the process went smoothly and with both James and Noele's guidance, we were able to complete the purchase without a hitch. The bonus was when Nathee phoned to say that we were able to pick up the new vehicle sooner than what he advised. We are loving our new car.
By Donna Brown - April 2014
Fantastic friendly service the entire buying experience was one of the friendliest and most satisfying of any car i have bought car. people. dealership. all fantastic
By Andrew - MetroVicTransport.com.au - April 2014
A delight to deal with.
We recently purchased a Volkswagen Caddy from Bayford Volkswagen Epping and found them a delight to deal with. We had quite a few requirements for the purchase and nothing was too much trouble. I would have no hesitation to recommending the very helpful sales person Kurt Choromanski and look forward our next Caddy as our existing fleet starts to age
By Steven Wynn - April 2014
Excellent service from Roger. He was very helpful and patient explained every details and questions that I asked. Also, he offered my friends and I coffee's every time we came into the place. He even made me feel comfortable contacting him if I have any concerns that I had about the car. He even worked his best to ensured me that I will get a VW Golf even when they are getting out of stock. Thank You Roger.
By Chee Louis - April 2014
I had a wonderful experience buying my first car thanks to Marcus Ure (sales consultant). He ensured that every question i asked, no matter how stupid or irrelevant to the topic was answered clearly and thoroughly. He ensured my car was clean and ready to be picked up, but not only that, he promised to keep in touch and made me feel comfortable contacting him prior the purchase with any concerns i had about the car. My favourite part of the experience was the fact that everyone was lovely, and understanding. I have zero car knowledge, but the Epping Volkswagen team guided me and helped me choose my brand new Polo! Marcus greeted us with a smiling face, he had excellent customer service as he made sure i left satisfied with my decision. I am glad to have had Marcus share the experience of buying my first car. A big thank you to the Volkswagen team!
By Rhonda Doumit - April 2014
Couldn't have been more helpful.
We recently bought a Caddy van and Kurt couldn't have been more helpful. We were on a tight schedule to take delivery of the van with an upcoming job and Kurt made sure we got there in time! He replied to our initial inquiry promptly and helped us get the van through the fitting of options all within a few days. Many thanks Kurt and the rest of the team at Epping VW - we'll be back when we need our next vehicle!
By Damien Bateman - April 2014
The service at Bayford Volkswagen Epping was fantastic! Everybody was really nice and helpful. I want to thank Nathee especially for his great service for helping us choose our car.
The service at Bayford Volkswagen Epping was fantastic! Everybody was really nice and helpful. I want to thank Nathee especially for his great service for helping us choose our car.
By Hristijans10 - March 2014
A seamless purchasing experience.
The service at Bayford Volkswagen Epping was fantastic! Everybody was really nice and helpful. I want to thank Nathee especially for his great service for helping us choose our car.
By Vito Vavala - March 2014
5 stars from me.
Buying my first Golf from Simon Young was an absolute delight. He made the whole process very user-friendly and was not at all overbearing like some other sales consultants I have encountered elsewhere. 5 stars from me.
By Jessica Lee - March 2014
Treated as a valued customer.
I have nothing but positive words to say about Bayford Volkswagen. From the minute I walked in the door I was treated as a valued customer. Prior to walking into Bayford I had previously been to two other Volkswagen dealerships and experienced that typical car salesman feeling. One dealership did not have time for me from the outset, cancelling a planned appointment and double booking me on the rescheduled appointment. The other dealership just never got back to me following a test drive, claiming he would, even after I was transparent on my intention to purchase a Volkswagen. Walking into Bayford Volkswagen, Sam Zuccala, treated me with respect and wanted my business from the beginning by being honest and not pushy. Leaving the dealership on that Saturday, I received no less than half a dozen calls throughout the next week addressing my questions and needs to ultimately win my business. I work hard for my money and was not going to hand it over without the correct make, model and options I wanted at a fair price. Sam endeavoured to meet my needs as much as possible even when at times they were probably unrealistic. Forward four months, the car was built well ahead of schedule, delivered with a smile as if Sam was picking up his own new car, as well as quite a few extra goodies to say thanks for giving them my business. I would highly recommend dealing with Bayford Volkswagen and the Bayford Group if you are considering purchasing a new car.
By Matthew Vorpasso - March 2014
From start to finish was smooth and easy.
Excellently ran care dealership, the whole process of purchasing my vehicle from start to finish was smooth and easy. I began my interaction online with Simon Young up until my arrival to Melbourne and purchased the vehicle which was everything I expected to be. If you want personal service and expect the best then I recommend this dealership.
By marty cero - February 2014
Couldn't have imagined a better experience heading into this establishment.
In early January of this year, I entered this establishment looking for my first car. Within minutes of looking around outside, my mother and I were greeted by Simon Young. We explained what we were looking for and Simon was kind enough to show us different models and explain why they would make an excellent first car. Simon's manner was extremely professional, helpful and soothing. It sounds silly, but Simon and his team took all of the stress out of buying a car and made the experience as enjoyable as possible. Simon and his team were easy to contact and were ready to answer any questions my parents and I had for them. They went out of their way to explain everything in a way that was easy to understand for someone like me who doesn't know a great deal about cars. Unlike car sales men at other establishments, Simon was not pushy, he was simply honnest and knowledgable. Couldn't have imagined a better experience heading into this establishment and couldn't be happier with my new golf!
By Jessica Darmanin - February 2014
Outstanding Service & Fabulous experience.
Outstanding Service & Fabulous experience. Sam Zuccala was an absolute pleasure to deal with. When We went to Bayford Volkswagen Epping for the first time , we were greeted by Sam and his team. Sam was very polite and patient right from the beginning. He heard all our requirements whilst delivering a magnificent service. We bought 2014 Golf Comfortline as it matched our needs and requirements. The dealers really know what customers are looking for, they sell the car without pushing you into it. Thank you Sam and Bayford VW Epping. We’ll be unquestionably recommending you to our friends and family. Keep up the good work!!
By Goldie Juneja - February 2014
Excellent Service, Vinnie was a pleasure to deal with, really made the process of buying a car enjoyable and hassle free. VW Bayford Epping is a great car dealership, pleasant staff with a great range of cars. We went back there after buying our VW Polo a couple of years ago, which was also a great car purchasing experience. The dealers really know what customers are looking for, they sell the car without pushing you into it, give you enough information but dont bore you with too much, and know how to help you out when you have a set budget. We will be back there for the next car! Thanks again Vinnie & Bayford VW Epping.
By Justin Mahoney - February 2014
It was a brilliant experience.
I have just bought a Golf VII 90TSI Comfortline from Simon Young at Bayford Epping. I went to two other VW dealerships before going to see Simon. It was a brilliant experience and the car is perfect. Simon was great to deal with, judged everything perfectly and went out of his way to accommodate us. Would not hesitate to recommend, and will be doing so with friends.
By Andrew Burns - January 2014
Professional and very helpful.
Wonderful service from Nathee Thavayogan. Professional and very helpful and not pushy or intimidating.Highly recommended. Would unquestionably buy my next car from Bayford Volkswagen
By Stacey Gilbert - January 2014
It was an excellent experience from start to finish.
I recently bought a new car from Bayford VW. It was an excellent experience from start to finish. Simon Young was my sales person and he made sure all my questions were answered, and kept me updated all the way, accommodating all questions and concerns. Well worth a visit if you are in the market for a VW.
By Vinita Abraham - January 2014
The service provided by Simon Young on behalf of Bayford Volkswagen Epping was exceptional.
The service provided by Simon Young on behalf of Bayford Volkswagen, Epping was exceptional. Simon was very friendly and easy to talk to. Simon's approach was honest and not once did I feel pressured into making the purchase. Simon's depth of knowledge provided me with the feeling that I knew all the ins and outs of the vehicle I was purchasing. Simon's easy-going, personable approach made him very easy to talk to not only about the car he was offering but also about the competition from other dealers. I really felt that I'd made the right decision with my buy. The atmosphere from all staff at the dealership was fantastic. All staff were easy to approach and very helpful. I would highly recommend Bayford Vollkswagen.
By Alfonso Castiglione - January 2014
Could not have been better.
Very happy with my VW's over the years and now looking forward to enjoying the new Touareg from Epping. Thank you Simon Young for your help throughout the process, choosing options etc and arranging delivery on time.Could not have been better.
By Peter Hopper - January 2014
Second to none.
I found the service, advice and help that I received from Simon Young at Bayford Volkswagen Epping second to none. He always greeted me with a smile and was ever willing to answer my sometimes silly questions. I cannot recommend him highly enough and would recommend him to any friend interested on buying a Volkswagen. He was very thorough when I picked up my new Golf, going through every aspect of the car in a patient and friendly way making the whole experience very enjoyable. Well done Simon..
By Carole Howlett - January 2014
Excellent customer service.
Excellent customer service. I'd recommend a visit to Simon Young anytime!
By Neville Tivendale - January 2014
The experience we had dealing with Bayford Volkswagen was excellent.
The experience we had dealing with Bayford Volkswagen was excellent. Nathee the assistant manager was of great assistance with taking us on a test drive and taking time to show us all the features available with the Tiguan thoroughly. Adrian the retail manager was a great character who was able to assist in paper work and insurance needs. Both were very good at their jobs and were both professional yet were able to build a rapport with us. They were both very prompt and able to assist with any queries we had and am very happy with the service provided.
By Shiela San Martin - December 2013
Exceptional customer service.
I just wanted to comment about the exceptional customer service that I experience at Volkswagen Epping. I recently brought my VW GTI in for a service not really knowing what to experience as I bought my car second hand at a private dealer. I just want to let you know that I was lead through the whole process by 1 of your employees Elvis Ayala. who helped me step by step and showed me what I needed to do to keep my car in a good working order. I was most impressed more with his follow up after I had a few question relating to the service and price. I would highly recommend Elvis and the Volkswagen team to my friend who have or might be interested in purchasing a VW car.
By Kim Davey - December 2013
The service I received was outstanding.
I recently had my car serviced at Bayford Volkswagen and the service I received was outstanding. I was particularly impressed with how helpful and friendly the staff were. The Service adviser Elvis showed he had excellent product knowledge answering all questions and helping me pair my phone to my vehicle. I would recommend Bayford Volkswagen to all my family and friends.
By Elmer Menjivar - December 2013
Overall, great experience and would definitely bring my car back again.
I recently had my golf serviced at bayford volkswagon. It was a great job well done from start to finish. The receptionist Vicky, she was very helpful providing me with a replacement car for the day.Elvis, the adviser kept me informed throughout the day and all issues on the car were rectified. Overall, great experience and would definitely bring my car back again.
By Billy eftaxias - December 2013
Customer service was exceptional.
I recently got my car serviced at Bayford Volkswagen Epping and customer service was exceptional. I was approached by Elvis in the service department and he was more than happy to answer my questions. Furthermore, he made me feel comfortable and even though I am female, he certainly did not discriminate against me like most other dealerships have before in the past. I will definitely be coming back again and recommend others do so as well.
By Andriana Petrovski - December 2013
A truly enjoyable experience.
I purchased my Polo GTI last year in September and since then the hole experience from inquiry, purchase and its first service has been friendly smooth and a truly enjoyable experience, This was my first brand new vehicle so I was unknown to the involvement of the process of purchasing a new car. The hospitality I received from Simon was next to none, he made it extra special with his care to deliver the car with my high expectations in mind and he delivered far greater than I imagined. Nicole was a joy and made the application process a breeze, and to my first service the reception who took my call was polite and flexible with my work schedule, all 3 advisors all made me feel acknowledged and looked after. I received my car back on the promised pick up time and best of all it was returned to me clean! it was needing a wash and a vac and I got it for free!. Overall its clear I couldn't have had a better experience and I would love to do it all over again!
By Elisha Howden - December 2013
Brilliant customer service experience.
Brilliant customer service experience. Thanks to Elvis for fixing the issue I had on my car. Brought the car from another dealer and had issues with the idle not running smoothly. Took the car to VW Epping and Elvis quickly advised me that the car needed a software upgrade. I've been to a few other VW dealers but will be sticking with these guys. They didn't rip me off and and as my car was out of warranty they fixed it quickly and very cheaply.
By Adrian Bishop - November 2013
Very friendly and professional.
Bought a top model Beetle from Bayford Volkswagen Epping last week. Salesperson Rae Manoharan was very friendly and professional. I'm so happy that the process form deciding model to delivery was fast and simple. I would definitely recommend this dealership to family and friends. 优质服务，友好真诚，价格可议！ Thanks Simon Zhou
By Simon Zhou - November 2013
It was a absolute pleasure.
I bought my very first car from Rodney. It was a absolute pleasure. Its been over a month since I bought the car from him yet till date he is courteous to reply to all my silly and numerous emails I send him. This pretty much has ensured that I will be buying next car from them as well. Keep up the good work Rodney.
By Naveen Kumar - November 2013
I have had a fantastic experience with this dealership.
I have had a fantastic experience with this dealership... I dealt with Rodney Adams who was fantastic - they drove the car out to me when I wanted to test drive and they dilivered the car to me after I bought it - the dealership was happy to work around my work committments and were very co-operative. I have since purchasing my car recommended 2 of my friends to visit the dealership... One of the two has already bought his car - Deal with Epping - Deal with Rod
By Ally Merchant - November 2013
Extremely comfortable and easy.
I recently purchased a VW Polo from Sam Zuccala at Bayford VW in Epping. Having never bought a new car I was totally new to the experience and they made it extremely comfortable and easy. When I arrived to collect the car it was on the red carpet with a certificate that had my name on it. It made the whole experience very special and I was shown how to operate my new machine. Sam and the team provided us with excellent service in a professional and friendly manner. Never did I feel pushed to buy which I experienced at numerous other car-yards. I would recommend Sam to anyone looking to purchase a new VW.
By Emily Gillis - November 2013
I would recommend this dealership to family and friends.
I would recommend this dealership to family and friends. Our sales consultant Rae was very helpful in finding the best car that suited my needs at the best price. I am loving my new Passat Alltrack.
By Luke Gurtman - November 2013
Everyone at the dearlership was very friendly and I would highly recommend a purchase from Bayford Epping.
Rodney was our sales assistant and sold me a Tiguan. I absolutely love the car!! Rodney was super helpful as I wasnt 100% sure what I wanted, he let me drive at least 3 or 4 different cars on a busy Saturday, was really patient and then very informative and objective which I found very refreshing. He was honest and gave his genuine opinion. The sale was smooth and I picke my car up without any hassels. Everyone at the dearlership was very friendly and I would highly recommend a purchase from Bayford Epping
By Camille Peressini - November 2013
The team provided us with excellent service in a professional and friendly manner.
We recently purchased a VW Golf 7 from Vinnie at Bayford VW in Epping. Vinnie and the team provided us with excellent service in a professional and friendly manner. We recommend Vinnie to you if you are looking to purchase a new VW.
By S Dwyer - November 2013
Just excellent service.
A car write off put us in the market for a replacement car. A new Golf was definitely on the cards After visiting one local VW dealer we were dismayed at the lack of service and interest (despite having purchased two cars from them before).... so we went to Bayford VW. From the outset Vinnie Kurtoglu was exceptional. None of the usual car sales techniques that annoy, just excellent service, information, price, delivery finance etc - so great to see it can exist. The car we wanted was in stock and everything was sorted out in three days (would have been two but there was a bank holiday on Sydney on the Monday so alloys could not get delivered till the Wednesday). I absolutely recommend them if you are in the market for a VW and whats more the coffee is fantastic - and I will be moving the servicing for my Passat to them. Just wish I had found them sooner and not wasted 3 days elsewhere. Oh yes - the car is fantastic too - really well spec'd for its price. Norm
By Norman McNaughton - November 2013
Treated us with great respect.
Simon Young assisted us when we bought a Golf from Bayford Volkswagen. Simon treated us with great respect, not trying to force the deal. He has good knowledge of the VW range, and answered all our questions. He went out of his way, bringing the vehicle to our house for a test drive. I highly recommend Simon as a great sales person.
By Havi Ludik - November 2013
Excellent service all round by the department!!!
Brought my car in for a service and was looked after by Louise Scott in the service department. she was very polite and kept me informed throughout the day with the status of my car. When I collected she explained the invoice fully and all though I could tell she was busy and other customers were waiting to be seen she was very polite and was explaining everything fully. Excellent service all round by the department!!!
By ben scott - November 2013
Our experience on dealing with Bayford Volkswagen was excellent.
Our experience on dealing with Bayford Volkswagen was excellent. Great customer service and we were well looked after. Salesperson Rae Manoharan was extremely helpful and very professional, he took us through the vehicle step by step providing us with all the information and answering any questions we had. The process was smooth, fast and simple. No complications what so ever. We were quite happy with the service and are loving our new Golf. Would definitely recommend this dealership to family and friends. Thanks Oliver and Alexandra
By Oliver Cvetanovski - November 2013
Forget everything you think you know about buying a car until you've dealt with Bayford Volkswagen Epping.
Forget everything you think you know about buying a car until you've dealt with Bayford Volkswagen Epping. We were in the market for a Polo and after a rocky start with another dealer, I got in touch with Bayford. I spoke with Simon Young via email and on the phone - the whole deal was done simply and easily. Simon and the team at Bayford are supremely professional and knowledgeable. Friendly is not a strong enough adjective. The day of delivery we were greeted with an immaculately presented Polo GTI and taken through every feature front to back by Simon. He answered every question we could throw at him, taking his time to explain all the little things that are (surprisingly) not mentioned in the glossies. We drove away feeling like we wanted to do it all again based entirely on the experience. Save yourself some time and go straight to the best. Thank you Simon and thank you Bayford!
By Daniel Pavlides - November 2013
Fantastic to deal with, very professional from our first test drive to delivery of our car.
Me and my wife recently purchased our new VW Golf from Bayford VW Epping. What a fantastic car! Our sales consultant Sam Zuccala was fantastic to deal with, very professional from our first test drive to delivery of our car. There where no pushy sales tactics. If you visit a few dealers you will know what I mean. So if you're in the market for a new VW then it's well worth the drive to Epping, they are a fantastic and very helpful team. Plus they are conveniently located close to a freeway, so it's a great location for test driving a car with a mixed set of roads conditions.
By Asen Nikolov - October 2013
I would highly recommend this service to those who are contemplating purchasing a vehicle.
I recently purchased a vehicle at Bayford Volkswagen and had the most positive experience. From the moment I went with my daughter to enquirer about the purchase of a GOLF for her and some three months later when the car arrived as the color we wanted was not available we were regularly informed about the progress. Simon Young was the car dealer and we found Simon was excellent in his manner and communication. We also found the rest of the team most obliging. I would highly recommend this service to those who are contemplating purchasing a vehicle.
By Poppy Hearn - October 2013
The epitome of Service Professionalism!
As typically happens when you book an appointment and test drive with a car dealer, I was guarded and restrained with the information that I was wanting to share with the sales consultant. However, in meeting with Simon Young and experiencing the professionalism that he demonstrated, we were sold! Not just on the Golf but on the dealership and the consultant! Simon answered all our questions (as you would expect) however he did so in a way that was not pushy, arrogant or "slimy" (which has been my experience with other dealers). He LISTENED! He understood our concerns, worked with us on options and proactively explained not only features of the car but what was happening with VW Golf's (series 6 versus 7). This won Bayford the sale! Every eMail, phone call or personal interaction with Simon and the Bayford team has been with a focus on servicing us, as a customer. Their total approach and after sales service has been a pleasure at every step - including an invite to a post sales information evening to review and recap all the 'little' pieces of information or workings of your vehicle that you might not remember from THAT test drive... Well done - the epitome of Service Professionalism! Thank you!!!
By Tim Hands - October 2013
The customer experience was excellent.
Just purchased my Golf from Rae Manoharan at Bayford Volkswagen Epping. The customer experience was excellent, Rae and all the team members were professional making the purchase of the car a delightful journey. Would definitely recommend them.
By Kali Tsialios - October 2013
All of the staff were friendly and helpful but our sales consultant Simon Young deserves special mention.
We recently bought a VW Passat from Bayford at Epping and are more than happy with the experience. The showroom is modern and well laid out with a large range of vehicles on display. All of the staff were friendly and helpful but our sales consultant Simon Young deserves special mention. From arranging the test drive to spending much of a Saturday afternoon discussing our options, Simon was helpful, patient and knowledgeable. When the car was ready to collect, Simon again went out of his way to keep us informed and to ensure the experience went smoothly. The car itself is also great! Bayford at Epping will definitely be in the running next time we're looking for a car.
By Andrew Caspar - October 2013
I would say it was really one of the best customer experience I ever had in Australia !
I would say it was really one of the best customer experience I ever had in Australia ! Sales Consultant Ray was really amazing. He was truly a consultant, giving me the right advice rather than pushing me to buy. What I liked was he was 100% transparent and absolutely honest in his dealings, which I couldn't find with many of the Automobile dealers in Melbourne. I feel biggest asset an automobile sales consultant/ dealer can have is Honesty, Integrity and holding on to hard core ethical values. This quality was there in abudance with Ray as well as every single individual I met at Bayford, Epping. I would blindly trust them and would go by their advice and would recommend them highly if you are looking for VW or for that matter even if you are looking for any other brand they would guide you to make the right choice for you. My experience with automobile buying process: TRUST. HONESTY.INTEGRITY. If these qualities are there, you will find solution for all your problems and you will have peace of mind as we all don't have a second chance when it comes to buying cars and we all would want to use our hard earned money wisely...Good luck Ray !
By Gilson Manuel - September 2013
I really liked the fast service the people at Bayford had provided.
I really liked the fast service the people at Bayford had provided; also I had felt comfortable asking all questions to my dealer. They were able to reciprocate with excellent answers also. Hope to do future business with them !
By Diana Tang - September 2013
Excellent service and professionalism.
We purchased our Golf from Bayford VW Epping. WE LOVE IT! Vinnie Kurtoglu looked after us, excellent service and professionalism, a pleasure to deal with! From the outset, he made us feel very comfortable, very simple & smooth process. All I can say is, if you're in the market for a VW but you don't live near Epping, don't worry, it will be worth the drive! I highly recommend these guys...thanks Vinnie & VW team!
By Peter Vasiliadis - September 2013
The service I got was better than expected.
I purchased a VW CC from this branch, the service I got was better than expected, I highly recommend having a chat with Simon Young. He kept me aware of the new release model and the time frame in which I would acquire it. I felt that he conducted the sale with honesty and integrity, I look forward to dealing with him in the future.
By Richard King - August 2013
Excellent service and professionalism.
My Scirocco, well the car is superb, .. I smile getting into it to drive to local milk bar.. (more fun than the bike).. Bayford VW Epping ....Excellent service and professionalism... In spite of their distance from me was so worth travelling to get the manual gear shift I needed.. Nathee Thavayogan,... Natural, genuine, friendly and is very well informed about his product,.. guided me through the learning about the car so easily.. I would seek him out to deal with again... thankyou all md
By Michael Davidson - August 2013
The service can only be described as BRILLIANT!
I purchased my VW Tiguan from Bayford Volkswagen. The service can only be described as BRILLIANT! This is the second VW we have purchased from Bayford, and it is only because of the awesome experience we had with Simon Young on the first purchase, that we went back. Simon was the first car salesman who actually listened to what we told him we wanted and needed. Couple this with his extensive knowledge of motor vehicles and hey presto - two sales and two very happy people. When it is time to buy again, we will go back to Bayford because of the positive experience we had with Simon.
By Luisa Tutera - July 2014
The whole experience was an absolute pleasure.
I purchased a 2013 VW beetle from the Epping dealership in July 2013. I went to a lot of different dealers before, this is my best experience ever. The way they services, the decoration they present for my new car just watering my eyes. i am so pleased to become a Volkswagen fan and would highly recommend Nick Mladenovski who made the whole experience an absolute pleasure and the also lovely team. will highly t recommend to anyone who's looking to purchase a Volkswagen and sure will come back in next few years when we need a SUV. Thanks Nick.
By zhao katherine - July 2014
Thank you for helping me out to purchase my little Polo at Bayford Volkswagen in Epping.
Thank you for helping me out to purchase my little Polo at Bayford Volkswagen in Epping. Especially thanks to Nick, Sales Consultant, who professionally explained the details of the car with me and offered the greatest deal on my car. The thing that i was so thankful was that Nick was very patient during the process of agreement on the price and deal, when the office was nearly closed. I am so happy that I made a good decision on Candy White Polo as my first car. Thank you Nick again! You are the best sales consultant !
By eun ju Moon - July 2014
I would thoroughly recommend buying a car from Bayford Volkswagen.
I bought a Volkswagon Polo Comfortline one month ago from Bayford Volkswagen. The sales manager Nathee Thavayogan was a pleasure to deal with, his knowledge and willingness to assists with any queries made the whole sales experience fantastic. I would thoroughly recommend buying a car from Bayford Volkswagen.
By James Tomlinson - July 2013
my best experience purchasing a vehicle.
I recently purchased a scirroco from this guys. All i have to say is..it was my best experience purchasing a vehicle. The service was amazing, the genuinity coupled with the friendly atmosphere made it very easy for me. The prompt delivery of my car was truly remarkable.Professional yet practical! A big thank you to the team at Bayford Epping. Especially Mr.Raehan (Rae) for the service and in-depth knowledge provided, and from finance, Mr.Adrian. Keep up the amazing work and i wouldn't think twice to advise others to visit you guys for sure! Thanks once again!
By dharshanth krishnan - July 2013
The whole purchase experience was amazing.
I recently purchased my Golf Wagon. The whole purchase experience was amazing. Nick did a fantastic job. He answered all my questions promptly. Thanks Nick!
By Larry Wu - July 2013
Outstanding in the way they deal with the customers.
I recently purchased a new Golf VII from Bayford VW Epping, and I have to say that they are outstanding in the way they deal with the customers. The whole experience right from the initial contact I made to buy a car until it was delivered and post-delivery,it has been a pleasant one. Simon Young has been very helpful answering most of my questions, with lots of patience, making follow-ups and explaining me all the new features of the car. I would recommend any one looking to buy a new VW should consider Bayford Epping and I am sure you will have the same pleasant experience. Thanks Simon once again for the service I have been provided with. Praveen P
By Praveen PS - July 2013
The customer service and experience from start to finish was outstanding.
I recently purchased a 2013 VW Polo. The customer service and experience from start to finish was outstanding, couldn't be more happy with both the car and experience. Simon Young the Sales Consultant that I dealt with directly, was extremely professional, well mannered and knowledgeable. Once we came to an agreed price on the car, Simon and the team at Bayford communicated to me any updates until the car was delivered. I was extremely happy with my purchase and the customer service, and would recommend anyone looking to purchase a VW to head to Bayford VW Epping
By Chris Torcasio - July 2013
Courteous and friendly from start to finish.
I recently bought a new polo at Bayford Epping and had an excellent experience. Rae Manoharan was courteous and friendly from start to finish without the high pressure sales pitch that often accompanies such a purchase. Well worth the drive to Epping.
By paul buntine - July 2013
The whole experience was excellent.
We just purchased a new Golf 7 103TSI Highline from Rae at Bayford Epping. The whole experience was excellent - Rae was a real pleasure to deal with and was very professional and helpful at all times. We also took finance through Bayford - Simon was very helpful and the process was quick and hassle free. Would certainly purchase again from this dealer when it comes time to change our car again.
By Sujain Krishnan - July 2013
Excellent service and very happy with overall service.
Excellent service and very happy with overall service. Salesperson (Nick Mladenovski) was very courteous and helpful. Will be happy to deal with him again. Overall dealer service was excellent.
By Sanjesh Kishore - July 2013
Extremely impressed and ecstatic with the service provided.
I recently purchased a 2013 Passat and was extremely impressed and ecstatic with the service provided by Vinnie Kurtoglu at Bayford Volkswagen Epping. He was very knowledgable and most helpful when attending to our needs. Outstanding customer service and he made our experience of buying a new car unforgettable. We highly recommend Vinnie at VW Epping. Thank you Vinnie for being an all rounder nice guy, good luck in the future.
By Nella Costanzo - July 2013
All the staff members we came into contact with there were all lovely.
Customarily, when making enquiries about cars online and particularly in the evening over a long weekend, one would expect it to take days to get a response. My husband and I were most impressed that we received a phone call the very next morning from Rodney Adams to follow up on our enquiry. From that first point of contact through until the date of delivery and post sale, Rod was fantastic. He had an engaging manner, his knowledge of the car in question was excellent and his commitment to providing outstanding service was made obvious when he went the extra mile to request permission from his manager to come out with the vehicle to see us with the vehicle when circumstances didn't permit us to get down to the dealership. His cheerful manner was lovely and there were no airs of arrogance around him which made him a winner for us. Most of all, we appreciated his work ethic and integrity. At all the times when questions were asked, sometimes the same ones repeatedly, Rod's good nature never waivered and he always displayed patience and professionalism. The times when further assistance was required, he saw to it that we were assisted to the best of his ability and he delivered at all times when he said he would do something. The process including the price negotiations was smooth, had an injection of good humour and was enjoyable. Rod's manager Peter also deserves a mention...he was cheerful, happy, straight up and always had a genuine smile during our discussions. All the staff members we came into contact with there were all lovely. We are now the happy owners of our first Volkswagen and would highly recommend Rodney Adams and the lovely team at Bayford Volkswagen Epping to anyone who's looking to purchase a Volkswagen.
By Caroline Tan - July 2013
We were very happy with the complete experience
We were very happy with the complete experience. The staff at VW Bayford were very helpful and assisted us in every possible way. We would like to send a special thanks to Vinnie who went absolutely above and beyond the call of duty to ensure we selected the right car for us.Thanks Vinne!
By Onur Karauzum - July 2013
I am very pleased with the service I was given and recomended their services to family members already.
I am very happy with the service I received from Vinnie Kurtoglu. We arranged a meeting had a test drive and did the deal straight away. I found every one I dealt with at the New car dealership was very professional. I am very pleased with the service I was given and recomended their services to family members already. I had been to other dealers prior and found the lack of professionalism disappointing to say the least.
By Clayton Abraham - July 2013
The whole purchase experience was pleasant from finding the car to delivery, as I was dealt with excellent customer service and honesty.
I purchased my Golf R from Bayford VW Epping. The whole purchase experience was pleasant from finding the car to delivery, as I was dealt with excellent customer service and honesty. Vinnie Kurtoglu assisted with my purchase and I cannot thank him enough. He answered all my questions promptly and was very forthcoming with any details I needed to know. I am based in NSW and did the purchase over the phone. I could not have been more satisfied. I wish NSW dealers were like Bayfords
By Matthew Lay - July 2013
Frank has proven to us over and over again that his wisdom and knowledge on the product and his professionalism is far beyond his years.
Needed a new 4WD for work. Checked out a couple of cars that suited my specifications on the internet, then rang to make appointments for a test drive. Looking for someone to sell me a car based on facts and figures and also to enjoy the drive of the car. Dealt with Frank Mina at Bayford Volkswagon and was so impressed with Frank that bought Amarok on the spot and came back two weeks later and bought my wife a new Tiguan. Even though Frank is in the commercial department, he was still heavily involved with Kristian in the new car department and the two boys together gave us an exceptional deal. One of the most impressive things about Frank is that he has stayed in contact with us and any new developments or extras from Volkswagon that has come up he has gone out of his way to make sure that we benefited from it. Frank has proven to us over and over again that his wisdom and knowledge on the product and his professionalism is far beyond his years. To round it up, he is basically a top bloke and a fantastic person to deal with, can't impress enough, if you need a new Volkswagon commercial or otherwise, Frank is the person to deal with. Also, between Frank and Kristian you can't go wrong. And this is coming from someone that has owned 3 hilux's and a colorado which are honestly 10 years behind the quality and technology of the Amarok. We will be definitely buying other vehicles from Frank, especially when they release the new V6 Amarok in 2015. Best of luck Frank, hope this review helps your advancement in the Bayford Volkswagon group.
By Cass Leech - July 2013
From the get go the experience was top notch.
Buying a new car/ex demo from a dealership was a bit daunting at first but when i walked in to see Vinnie Kurtoglu which i contacted about the scirocco r i knew i was in good hands. Everyone was very helpful and friendly, from get go the experience was top notch and i would recommend visting epping VW to see Vinnie Kurtoglu about buying a car. thanks again
By Tobias Willow - July 2013
Professionalism and service makes all the difference.
We bought our Golf here in 2012 from Vinnie Kortoglu, and honestly, you just can't fault the place. Helpful friendly staff and ongoing great service. Had an intermittent issue with our Bluetooth, and Vinnie got the service guys out to our place on the other side of town in no time. Really impressive. It's worth noting that during my search for the car, I came across the same model for a few hundred dollars cheaper at another dealership, but chose to buy from Bayford Epping instead. Professionalism and service makes all the difference.
By Brent Liebenberg - July 2013
I am very pleased with the service I was given and would recommend their services to anyone.
After going to two other Volkswagoen dealerships to get a test drive of an Eos to no availe I did an online enquiry about an Eos and got a phone call from Vinnie Kurtoglu very quickly. We organised a test drive and did the deal straight away. I found every one I dealt with at the dealership was very professional and thorough. I am very pleased with the service I was given and would recommend their services to anyone.
By Lyn Irving - July 2013
So thank you and your team, for your professionalism in delivery of my Golf R.
It was a pleasurable experience when you are confronted by a salesperson who is interested in listening to your needs and Vinnie Kurtoglu was this person. You don’t find many sales people these days with these attributes. So thank you and your team, for your professionalism in delivery of my Golf R.
By Robert De Marco - July 2013
Service provided where he was helpful, friendly and knowledgable
I bought a VW Tiguan from Bayford VW Epping last week and I couldn't be happier with my choice. Nathee acted as my salesman and I am very happy with the service he provided where he was helpful, friendly and knowledgeable. I would not hesitate to buy again from Bayford VW Epping.
By michelle c - July 2013
I was delighted with his customer service skills and knowledge base.
I recently purchased a VW scirocco R from Bayford VW via Mr. Vinnie Kurtoglu. I was delighted with his customer service skills and knowledge base. He and Bayford VW were very accommodating with my wants and needs. I would highly recommend Vinnie and Bayford VW. 9/10 thanking you for your time Dr Kaz Siddique
By Kaz Siddique - July 2013
Absolutely first rate buying experience at Bayford.
Absolutely first rate buying experience at Bayford, Cooper Street. Thanks in particular to consultant Nick Mladenovski who made the whole experience of buying a new car an absolute pleasure. If you're looking for low stress, no pressure, patient service give them a call or drop in.
By Brett Kennett - July 2013
The before and after sales service has been exceptional.
I recently purchased a Tiguan from Epping VW. The before and after sales service has been exceptional. When I began looking for a SUV late last year I was lucky enough to be assisted in this process by the assistant manager at Epping VW, Luke Harvey. Luke has at all times during the purchasing process stayed in contact in a non intrusive manner and ensured that I was kept in the loop re the progress of the delivery of my vehicle. Luke's manner and professionalism made the decision making and subsequent purchasing of my vehicle a simple and straight forward process. I have had my car serviced twice sense I purchased it, and the after sales service is as professional as the sales service. I would highly recommend to anyone wishing to purchase a VW to visit with the guys at Epping VW. I especially recommend asking for Luke Harvey.
By Paris Urquhart - July 2013
Bayford Volkswagen Epping
350 Cooper Street,
Epping, 3076 Victoria
Bayford Volkswagen Epping
Monday – Saturday: 8:30am – 6pm
Monday –Friday: 7:30am – 5:30pm
Saturday: 8:00am – 12pm
Monday – Friday: 7:30am – 5:30pm
Saturday: 8:30am – 12pm